Return and Refund Policy

Exportaro wants every order to arrive in the condition you expect. Please review the policy below before requesting a cancellation, return, exchange or refund.

1. Order Cancellation

You may request a cancellation within six hours of placing your order and before the order has shipped. Orders that have already entered shipment cannot be cancelled.

2. Return and Exchange Eligibility

Eligible items may be returned or exchanged within 14 days of delivery. To qualify, an item must:

• be unused, undamaged and in new condition;
• include its original packaging, parts and components; and
• be returned from the same country to which the order was originally delivered.

Items that do not meet these conditions may be refused and returned to the customer at the customer's expense.

3. Return Shipping

The customer is responsible for return shipping costs unless Exportaro sent an incorrect item or the item arrived defective or damaged. Original shipping charges are not refundable except where required by law.

Do not send an item back before receiving return instructions. Please contact Exportaro for the correct return address.

4. Refunds

Approved refunds are credited to the original payment method. After your return reaches us, please allow 7–14 business days for inspection and processing. Your bank or payment provider may require additional time to post the refund.

5. Damaged or Incorrect Items

Please inspect your order when it arrives. If an item is defective, damaged in transit or different from what you ordered, contact Exportaro and include your order number plus clear photos or video of the issue.

6. How to Start a Return

Use the Exportaro Contact page and provide:

• your order number;
• proof of purchase; and
• photos or video when the item is faulty, damaged or incorrect.

Our team will review the request and provide the next steps and return address when the return is approved.